Return & Refund Policy

Twinkle Teal – Effective in Canada

At Twinkle Teal, your satisfaction is important to us. The following terms apply to returns, exchanges, and refunds.

1. Returns of Non-Defective Products

You have 30 days from the delivery date to return a non-defective product.

To be eligible for a return, the product must:

• Be in its original packaging

• Be unused, unopened, and in perfect condition

• Include all original accessories and components

Once the returned product is received and inspected, a refund of the purchase price will be issued. ⚠️ Shipping fees are non-refundable.

Exchanges

We do not offer exchanges for non-defective product returns.

Return Procedure

Before returning any item, you must contact us at info@twinkleteal.com. Returns will not be accepted without prior approval and a return authorization number.

Non-Returnable Items

• Sale or clearance items

• Used, opened, or damaged products after delivery

• Consumable or personalized items

2. Defective Products or Order Errors

If you receive a defective item, a damaged product, or an incorrect order, please contact us as soon as possible and provide:

• A detailed description of the issue

• A clear photo of the product in question

We will arrange a replacement or full refund at no additional cost.

3. Refund Processing

Refunds are issued to the original method of payment once the returned item has been received and inspected.

4. Contact Information

For all return, replacement, or refund inquiries: 📧 info@twinkleteal.com